Answered

sonos Move

  • 29 June 2022
  • 2 replies
  • 39 views

My Sonos Move has stopped working.  It appears on the app as requiring an update, but I get error code 888 and 1002 when I try to update.  The only light that displays is the power light.  I have tried to factory reset, I've held the infinity button for 3 minutes to get some form of response, but nothing.   Even turning it off requires holding the power button for longer than 30 seconds.  When I turn it back on, I get the amber light on the front momentarily.   It's been on the charger cable whole we were away for 3 weeks.  Could it be the battery needs replacing,  and how do I do that.  I've tried everything in the support suggestions. 

icon

Best answer by AjTrek1 29 June 2022, 03:33

View original

2 replies

Userlevel 7

It’s possible the battery might need to be replaced. You can purchase a new battery for the Move, but I would contact Sonos Support first to confirm this is the actual problem.

https://support.sonos.com/s/contact

Userlevel 7

HI

Click the first link regarding Error 888 and the second link regarding Error 1002 which probably a symptom of Error 888. 

https://support.sonos.com/s/topic/0TO2K0000005R6PWAU/update-errors?language=en_US

https://support.sonos.com/s/article/4886?language=en_US

Click the link below to purchase the DIY Battery replacement kit for the Move. However, I’d confirm that the battery is the issue as suggested by @GuitarSuperstar 

https://www.sonos.com/en-us/shop/replacement-battery

Reply