I am having an issue with my Sonos Beam (gen 1) losing connection with my BT HomeHub.
I resolve the issue by unplugging the Beam and plugging it back in, but usually 2-3 days later it will lose connection again. I notice this as Alexa will not respond and then I go into the Sonos app to see that it has disconnected again.
I contacted Sonos a couple of weeks ago and we went through a full troubleshoot which included going into the BT HomeHub settings and changing the wireless to mode 2 - which resolved the issue… but again, only for a couple of days.
I have also unregistered the Beam from my account (including a factory reset), reset the HomeHub numerous times and everything suggested in the troubleshoot pages with no luck (only resolving the issue for a couple of days at a time at most)
Does anyone out there have any further suggestions? There is not a problem with my Hub and the signal is not the issue, but something appears to be going on.
I would rather not have to connect via ethernet if possible.
Many thanks for any help you could provide!
Best answer by Ken_GriffithsView original