I have done some research on this issue, without a definitive solution that I can find. I have two Sonos One (Gen 1) and one Sonos 5 (Gen 1) and I have been relatively happy with these for years (minus the 5 that drops from my list of devices often and I have to “discover” it again, but different issue). This week I was given a Sonos Roam and immediately my frustration went through the roof. I am a fairly technical individual so I figured I would get the New Sonos app and use the original app to control the speakers that can’t upgrade (that still works, no problem) and use the new app to control only the Roam. However, the new app insists on finding the Gen 1 devices every time, and then locks the program with the screen that states these products are not compatible with the New App and open the Gen 1 app. This happens every single time.
Why can the new app not just ignore the old equipment and run the new ROAM all on it’s own, without discovering the old equipment. No matter how many times I have tried, it always discovers the old equipment. Why can I not tell it to ignore the Gen 1 equipment?
I finally unplugged all of the Gen 1 equipment, and that let me setup the ROAM. However the new app does not let me connect Apple Music, Pandora or any other music app, as it says there is an update, but no matter how many times I say complete the update, it doesn’t do it. So all i can listen to is music on my phone (which I don’t have music saved to my phone) or the default music services built into Sonos. In addition, as soon as I plug in my old system, the gen 2 app wants to discover them again and gives me that popup to use the old app to control the old equipment that I can’t get past.
So I tried another option, turn off wi-fi and connect only through Blue Tooth. The new app tells me that the ROAM and App have to be on the same wi-fi connection. This is a ROAM system, I should be able to play music in the middle of the desert without wi-fi and using only my 4G connection (or am I missing something here?). Is it true, that if I am out hiking I can’t take this speaker and play music through blue tooth?
I am extremely frustrated by what I think should be a very simple setup. Old app, control old equipment. new app, ignore old equipment and play on new equipment. What am I missing that makes these extremely simple tasks so absolutely frustrating. I have seen numerous posts on this, but I didn’t find any real solutions (unplug old equipment….great unless you actually want to use the $700 in speakers you have around the house, then it is wait….let me plug it all back in first).
I appreciate any advice or assistance with this issue or is this an unfixable scenario?
Best answer by Ken_GriffithsView original