Roam won't charge

  • 30 September 2021
  • 1 reply

My roam won;t charge. I’ve had it for 5 months and using the same charger i have used it won’t  charge. Have tried a different charger and cable but still won’t charge.


The charge light is not coming on.


Hadn’t used it for about 5 days and not put on charge unitl today, it was low on battery a few days ago but it should still charge up? Been attached for 9 hours now and nothing


Best answer by GuitarSuperstar 30 September 2021, 21:02

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Userlevel 7

Try rebooting the Roam by following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.