My roam plays for 30-60 seconds then goes silent. It shows in the app as playing and the rest of the group continues to work fine.
It happens on Bluetooth and wifi and comes back to life again after a reboot (15 second press of the back button) but then goes silent again.
I have spent two hours over two evenings with the online support who insisted it was a wifi issue and said they couldn’t help as I didnt have an Ethernet cable long enough to plug my router into the playbar 🤦🏻♂️ They have fobbed me off and said I need to call the helpline. They dismissed that it was a speaker fault even though the roam has the fault on Bluetooth and wifi and the rest of the system works fine.
Has anyone else had the same??
Best answer by Corry P
So you were affected. OK, that issue has been resolved now, so you should be good to go wireless again, should you wish to.
That fix would not have helped matters on the Roam, however, so I’m now wondering if you ever got the fixed update for your router. Could you please log in to your router at http://192.168.1.254 and click on the Status section to check your router’s firmware version. If you don’t have v0.26.04.04227 or higher, please contact BT and ask them to push the update to your device. Thanks.
If the version is OK, please let me know here.