I have the following situation/problem:
My SONOS setup: I have a few SONOS devices (4 IKEA Symfonisk Bookshelf speaker, one Five, one One SL and one Roam). My problems are with the devices that can connect to the 5GHz WiFi frequency.
My WiFi setup: I have a big house, in order to have WiFi everywhere I use a Netgear Nighthawk MR60 mesh setup with one router and two satellites. One “feature” of this system is that the 2.4Ghz and the 5Ghz frequencies have the same SSID, which can’t be changed. Also, the 5Ghz frequency can’t be disabled. There is no AP isolation that I could change.
My problem: Since the 2.4Ghz and the 5Ghz frequencies have the same SSID I can’t manually assign a specific device to one or the other frequency. As soon as a SONOS device switches to the 5GHz frequency , it disappears from the SONOS app and can’t be reached. For the IKEA IKEA Symfonisk Bookshelf speakers this isn’t an issue since they only connect to the 2.4Ghz frequency. The Five and the One SL can be forced to connect to the 2.4GHz with some “clever” placement so the signal of the 2.4Ghz frequency is stronger. The Roam on the other hand is moved around the house quite frequently and connects to whatever signal is strongest. As stated above, once a device is on the 5GHz frequency, the SONOS app can’t reach it. Sometimes the device still show up but whenever I want to play something on it, it states that it can’t be reach, and sometimes the device disappears completely. But apart from that, the device works as intended. Through the Spotify app it can be reached and selected as a speaker, AirPlay 2 also works without any problems. Through the IKEA Home Smart App I can activate Scenes which include playback of a certain source, and it also works
What I already tried: I tinkered with a lot of the settings for the router. I’ve tried (after reading a lot of articles here, on Reddit, and on the Netgear forum) changing settings for UPnP, DLNA, RIP version and direction. Nothing had a lasting effect.
What I ruled out: It doesn’t matter if the device is connected to a satellite or to the router - the problem is dependent on whether the device is connected to the 2.4GHz or the 5GHz frequency.
EDIT: Getting a SONOS Boost or connecting one speaker through Ethernet wouldn’t solve the problem since the Roam won’t connect to a SonosNet.
What I haven’t figured out completely: I am not 100% sure if it matters on what frequency the device with the SONOS app is. I have had situations where I knew my phone (iPhone) was on the 5GHz frequency and the SONOS app wasn’t able to connect to the Roam (which was on the 5GHz frequency at that time), while in other situations I knew it was on the 2.4GHz frequency and the SONOS app was nonetheless able to connect to the Roam (which was on the 5GHz frequency at that time).
I am at a loss. Apart from this issue, I am very happy with the SONOS setup and also with the Netgear MR60 system. If I could, I would rename or deactivate the 5GHz frequency, but I can’t. Does anyone have a solution or an idea I could try? Worst case scenario is that I need a new mesh system, but for that I would need the confirmation that the 2GHz/5GHz issue is strictly linked to the Netgear MR60 system and not a wider issue. Or get a router that can rename the 5GHz frequency.
Already in advance, thank you all for your input
Best answer by rattyView original