Answered

Play 5 sound quality after update

  • 15 January 2022
  • 1 reply
  • 40 views

After I updated my Sonos Play 5 at Xmas the sound quality has significantly deteriorated, in particular the vocals are suppressed. This seems to be a common issue. Can anybody advise me how to resolve this please 

icon

Best answer by John B 15 January 2022, 15:43

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Hi. I don’t think this is a common problem at all and it is extremely unlikely to have resulted from an update

I suggest a reboot of the speaker. If that doesn’t help then submit a system diagnostic and contact Sonos with the confirmation number.