I’ve got a big network of Sonos devices. One of them, a newer Play 5 gen 2, just stopped working (the rest are still working fine). There’s no LED, unplugging and replugging doesn’t help (it’s completely unresponsive). Tried plugging it in to a different outlet, still dark. I’ve verified that the outlet has power.
Anything else I can try to bring it back to life?
+17
Hi
Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you my recommendation to help out.
Based on the provided situation, I would recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can take a look into what is the root cause of the issue.
I’ll be more than happy to help if you have any other questions or concerns.
Thanks,
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.