Hello, I have 2 PLAY:5 gen 2 and both of the cable are ripping of at the connection. When I try to remove the cable from the speaker I feel like the cable will split in half. Let me know if its normal. Thanks
Best answer by melvimbe
View originalHello, I have 2 PLAY:5 gen 2 and both of the cable are ripping of at the connection. When I try to remove the cable from the speaker I feel like the cable will split in half. Let me know if its normal. Thanks
Best answer by melvimbe
View originalIt certainly doesn’t sound normal, perhaps upload photo(s) here and then contact Sonos Customer Support via this link below and refer them to the photos posted.
I would wrap that in electrical tape temporarily and order replacement power cables, assuming you’re outside the 1 year warranty.
https://www.sonos.com/en-us/shop/power-cable-i.html
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