I have a new Arc and Samsung The Frame 2020 TV. No Dolby Atmos showing in Sonos app even though eAr. And Dolbly Atmos TV settings are set. I’m using the Disney Plus, Netflix, Amazon Prime apps. None showing atmos in the now playing window of the Sonos app. Any ideas?
Best answer by Corry P
Welcome to the Sonos Community.
I have not heard of any incompatibility issues with Sonos and Disney. We recently did a promotion with Disney, and it seems unlikely that would have been done without making sure there weren’t any issues.
I seem to recall at the beginning of the Pandemic there was some announcement about restricting bandwidth usage in the EU/UK for Disney Plus. Not government mandated, though, self imposed.
Are you still having problems? If so, I recommend you get in touch with our technical support team so we can do some in-depth troubleshooting.
If you haven’t done so already, it would be worth trying a reboot of the Arc and the TV (unplugging both from power for 30 seconds) before getting in touch.