missing speakers all the time

  • 27 April 2021
  • 8 replies
  • 66 views

Badge +4

Every time I launch the Sonos app, some of my speakers are missing.  It is not a constant speaker, it seems its always a different one.  Should I reset the entire app?  And for a missing speaker, do all I have to do is click the pairing button?  This is beyond frustrating as my entire system is never listed in full.  There is always at least one speaker missing.


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8 replies

Userlevel 7

Try rebooting your phone and router. If that doesn’t fix it, try connecting one speaker directly to your router with an ethernet cable.

Badge +4

The problem is every time I log on a different speaker is missing.  It is not aconsistent behavior.   It is beyond frustrating.  I have reset both the router and phone.

Userlevel 7

Are you able to connect one speaker to your router with an ethernet cable? 

Badge +4

I have not tried that but none of my speakers are near my router where an ethernet cable would reach.

Userlevel 7

You might consider getting a Sonos Boost. 

Badge +4

Do you find that to be more reliable than hooking up to the home wifi?

Userlevel 7

The Boost is designed for Sonos users in your situation where home Wi-Fi is not reliable.

Userlevel 7
Badge +18

Hi @benmitchell 

Thanks for your post!

@GuitarSuperstar is right in thinking that a Boost will probably solve these issues but I would recommend first getting in touch with our technical support team before spending any money - this could be a configuration or environmental issue that would cost nothing to fix. Our team will be able to “ask” your speakers what’s been going on.