Losing internet connection

  • 6 October 2020
  • 3 replies

Approx once a week my system loses contact with my wi-Fi.

all other components on wi-Fi work ok iPad etc.

Virgin wi-Fi is connected, wired, to my beam as it is closest unit to router.

fed up with turning router off and on, after WiFi has reset Sonos system then resets and is fine till the next time.

any ideas.


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3 replies

Userlevel 7
Badge +21

Set static/reserved IP addresses for your Sonos gear using your router’s DHCP page.

Power down Sonos, reboot router and controllers, power up Sonos.

Simple to do and it has worked for a lot of folks,

Thanks Stanley

I presume lines 2&3 is doing what line one says?

not a techy😳🙂

Userlevel 7
Badge +21

You have to do both lines.

First set the IP addresses in the DHCP server.

Get your router to be ready to offer them by rebooting. 

Then get your Sonos to request them by powering them up.