Issues with grouping

  • 18 January 2022
  • 6 replies
  • 277 views
S

This is driving me crazy…

TLDR: I am unable to group one of my Play:1 speakers with my Symfonisk stereo pair using then app. (Button and grouping the other way works!)

 

Speakers as follows:

  1. Symfonisk Stereo Pair - One wired, both connected to each other via Sonosnet 
  2. Beam - wired
  3. Play:1 (1) - wireless, connected to Beam via Sonosnet
  4. Play:1 (2) - wireless connected to Beam via Sonosnet

Test Case 1

  • Song started on Play:1 (1)
  • Able to group to Symfonisk
  • Able to ungroup Play:1 (1) and continue playing
  • Unable to group to Symfonisk

Test Case 2 (Continue from Test Case 1)

  • Song playing on Symfonisk
  • Unable to group to Play:1 (1)
  • Able to group to Play:1 (2) (Visible delay in app showing grouping status)
  • Still unable to group to Play:1 (1)
  • Able to ungroup Symfonisk
  • Able to group Play:1 (1)
  • Able to group Symfonisk
  • Able to ungroup Play:1 (2)
  • Able to ungroup Play:1 (1)

Test Case 3 (Continue from Test Case 2)

  • Song playing on Symfonisk
  • Able to group Beam
  • Unable to group Play:1 (1)
  • Able to group Play:1 (2)
  • Unable to group Play:1 (1)
  • Able to group Play:1 (1) using play/pause button

 

6 replies

G
Userlevel 7

Try unplugging your speakers from power for a couple of minutes and reboot your router and phone. Then try grouping again.

"Receive with simplicity everything that happens to you." - Rashi
S

This is the “shutdown everything and reboot” solution.

I very much prefer to understand why it happened, what caused it to happen, and how to improve the system / setup.

 

bockersjv
Userlevel 7
Badge +21

This is the “shutdown everything and reboot” solution.

I very much prefer to understand why it happened, what caused it to happen, and how to improve the system / setup.

 

It most likely happened due to your router losing track IP address allocation.  This can happen for numerous reasons and Sonos is particularly sensitive to this.  A reboot of the router and all products it addresses will rectify.  If your router allows you can select a range exclusively for Sonos, that will help.

 

Also if this happens frequently you can raise a diagnostic on the app and post it here.  Sonos support than then see what issues you may be experiencing a suggest remedies.

J

If the problem is IP address allocation then the solution is to get your router to refresh the addresses.  This is achieved by turning everything off and on again.

Stanley_4
Userlevel 7
Badge +22

If it is an address issue you can almost always solve it by assigning static/reserved IP addresses for your Sonos followed by powering all down, rebooting the router to flush the old addresses and then powering back up one at a time, Boost/Bridge/wired first.

Your router’s DHCP page should make this fairly simple.

S

I have a reserved ip assigned to each sonos device. The reserved ip address for each device has not been changed for a long time. Also, if it is an ip address issue on the Play:1, it should also affect grouping from another sonos device (Test Case 2).

The key difference I see is in the topology where the Symfonisk are connected to each other (both as a stereo pair and via sonosnet), while the other 2 Play:1s are connected via the Beam. Both wired Symfonisk and wired Beam are on the same switch. I suspect this could be related to the network, but can’t figure out what.

I haven’t had the time to test it further by disabling one of the wired devices so that SonosNet is not split. In the end, I’ve decided to just wire the affected Play:1 (wiring the other Symfonisk is not an option). I’ve also disabled SonosNet and put the other devices on wifi.

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