Hi all! I hope you can help me with the following super frustrating situation...
I'm trying to set up a Sonos amp for an outdoor kitchen unsuccessfully - 2 Sonos AMPs have been "bricked" (gone irresponsive) attempting to go through the setup. I haven't been able to get any direction or resolution from Sonos support (who only attempted to diagnose / resurrect the faulty Sonos AMPs with no success). I'd appreciate any ideas / help...
Sonos amp connected to:
- a pair of Bose 251 Environmental Outdoor Speakers
- Samsung - The Terrace Series 65" - via HDMI connected to the HDMI ARC port on the TV
Detailed setup sequence:
Hooked up the Amp to the speakers and HDMI cable (my electrician misplaced the banana connectors so he directly hooked the speaker cables into the audio ports)
Connected it to power outlet
The Sonos app identified it as new device and started the set up process
updated the software as part of the setup process
then asked if I wanted to set up as TV or stereo
I selected TV
it claimed it didn't sense an ARC connection
I tried playing music using the Sonos app (spotify)
It didn't work - displaying "error occured while adding tracks (1001)"
tried again - same error
I disconnected from power and reconnected
AMP booted up with LED blinking white
At this point it disappeared from the Sonos app / system
No combination of attempts to restart, factory reset it (with or without ethernet) would work
I purchased a new SONOS amp, AMP, went through a somewhat similar process (this time I did the initial setup in the house, without connecting first to the speakers and TV, then took it outdoors, hooked it up (this time I used the banana speaker connector), powered it up, and ended up with similar outcome - tried to play music fron the sonos app, got same 1001 error, I disconnected from power, reconnected, and this time the LED never even turned on again (while the unit did get power - eg you could see the 2 small ethernet port LEDs were lit and you could hear the "click" from the AMP a few seconds after disconnecting the power cable).
Net net - I'm at loss...any advice most welcome :)
Best answer by kahanopView original