I have Deezer HiFi for a year now..... Recently, songs have started dropping out or skipping two, then the next song plays...... Repeat.
I have two Play 1s.....and a preorder roam.
Both play 1s are hard wired, with static IPs
Tried the delinking of Deezer, unplug sonos, restart router. No change.
Any other suggestions? Has anyone downgraded to Premium and solved this?
Best answer by Airgetlam
You’ve done most of the things that would identify potential duplicate IPs, software, or DNS issues already, so I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.