Frequent disconnecting

  • 30 October 2020
  • 1 reply
  • 102 views
M

I am well peeved, having bought two new Sonos SL speakers for my recently renovated house, I find that, on a frequent basis, when I open up the App the speakers do not connect with either radio or Spotify. I am not a techhead, but I have a good speed wifi (30 GB), I have no issues with the iPad talking to Spotify, so you’ll understand why I am fed up, having spent £360, to have to ersort to using my iPad to listen to Spotify. It kicks in ok after 30 minutes or so, and on some occasions works fine, its the complete inconsistency that is the issue. Offer me a refund right now and I’d bite your hand off!! Mark

 

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1 reply

C

Check if you have wifi interference https://support.sonos.com/s/article/3286?language=en_US

If you have the possibility to wire one of your speakers with an ethernet cable (if set up as stereo pair, wire the left which will be the group coordinator), you may find that to be more stable than running them on wifi https://support.sonos.com/s/article/3209?language=en_US

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