Constant cut out and song changes

  • 25 June 2021
  • 3 replies
  • 26 views

I am getting cut outs and then a new song every few minutes, can someone help troubleshoot that for me? Diagnostics being submitted now


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3 replies

Userlevel 7

Can you provide more details? What is your music source? What Sonos speakers are you using?

Sorry about the short details. Source is Spotify, today I am using the ‘office’ speakers (2 Play:1), other times it will be when using the living room + family room + kitchen in a group.

Userlevel 7

Try some of these troubleshooting tips:

https://support.sonos.com/s/article/305?language=en_US