TLDR: Does anyone know how to COMPLETELY reset products and app?
I had an internet outage on Saturday, but my provider didn’t post there was an outage until over an hour afterwards. I completely reset my router, and had to change the network name and information, everything, thinking it was my equipment.
In the process, obviously my Sonos system (Two Beams, Sub, two Ones, Roam) wouldn’t connect. I followed the prompts of updating the system information, and they got caught in purgatory and wouldn’t update. I kept trying and nothing, they wouldn’t do it.
Last night I spent over an hour with the Sonos support team on the phone, and after plugging in each product to my router, adding them back to the system (which still didn’t want to add many of them the first few attempts), my system is finally working, but my Ones are cutting out constantly, and they’re both within 15 feet of the router and have never done that before.
Overall, I want to just completely wipe everything and restart like I just brought it from the store, but I can’t get the app to give up on trying to update and recreate the old system, and factory resetting the products doesn’t work in clearing it all either.
I don’t care about playlists, favorites, etc. that would hurt in a hard reset. I only watch TV and stream Spotify, and that’s easily correctable if I wiped everything.