I’ve recently purchased a Beam and have it set up to my Samsung TV via HDMI ARC.
The reason why I got the Beam was because of the integrated AirPlay2 and Chromecast features. Playing music with the tv kept OFF is fine. However, the problem arises when I decide to watch TV and the the Beam doesn’t produce any output. Even after ensuring the TV has the Beam as its output source, no sound from the TV. If I try to play music via Airplay or Chromecast at this point in time, there IS music from the sound bar and it gives me that warning in the Sonos app that it will stop audio from the TV.
I’ve checked that TV auto play is ON, switched to TV in the Sonos S2 app (music notes > TV).
Is there a way to get this to work properly without having to power cycle both the TV and sound bar? Super annoying as it takes 5 extra minutes before I can start watching TV.
I can see that there are a few others who have experienced the same but the solutions didn’t work for me.
Any help would be appreciated
Best answer by Ken_Griffiths
Took a couple days to test all that you’ve suggested but nothing has worked. I really think it’s the TV… but even saying that, I’m not sure why it wouldn’t just work as intended given that it has the right ports, cables, settings etc.
Frustrated, considering returning this as I’ve only had it for a week.
The optical connection should have worked for you at the very least, but if your TV is mostly geared for DTS and DD+ codecs only, you may find you just receive stereo audio and so will need to set the TV to output PCM audio, it depends if the TV is backward compatible with Dolby Digital 5.1 and apparently a small few TV makes/models may not be, but it’s quite rare.
I would also speak with your TV manufacturers support desk and see if there is anything they can do to assist you.