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average replacement time

  • 21 March 2021
  • 1 reply
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I'm waiting for a contact from sonos to replace a speaker. An email should have arrived with the instructions to follow but 4 days have already passed and I have not received anything yet. it seems strange. what are the average times? I am in Italy...Sorry for my english...thank you
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Best answer by James L. 22 March 2021, 10:18

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Hi @kkfraxx,

 

It typically doesn’t take more than 24 hours to receive your shipping label during an RMA. I’d recommend reaching back out to customer care to see where your label is.