Hello. I’m experiencing music breaking up every time I skip tracks. This has been going on for more than a month, and was fine previously.
I’m using Deezer, controlled via an iPad and android phones, same as before the problem started.
I've a Boost connected to the router via Ethernet cable. The cable’s fine, a swapped it out for a new one and no change.
I took a Play3 and placed it close to the Boost and router, no change: the same breaking up when tracks skipped.
I plugged the Play3 into the router with an Ethernet cable; problem gone. So it seems I have a WiFi connection issue.
I tried all three channels on the Sonos app. No change.
Did the reset of the whole system as described elsewhere, no change.
there is no new equipment in the vicinity, so no new source of interference.
if I group my two play3s (in different rooms) and my Playbar (which is wired) the problem also goes away.
Can you help please?
Best answer by Annazel S
Thanks for your response and update.
You may check this article that provides common fixes for audio interruptions while playing from a music service on Sonos. This condition is often caused by wireless interference, here are the suggested steps to follow in order to reduce wireless interference around your Sonos products.
You may also try changing the wireless channel on the wireless router (or access point).
NOTE: This may involve disabling automatic channel assignment on the wireless router or access point.
Log in to the wireless router or access point that Sonos is associated with through a web browser or through the router/AP's designated App.
Change the router/AP's wireless channel to a different channel. If the router/AP uses an automatic channel assignment, it is recommended that this be disabled for this exercise. Ideally, channels 1, 6, or 11 are the preferred non-overlapping channels.
Please wait for about 3 minutes and get a new diagnostic.
Test it and attempt music playback.
Hopefully, that solves it but if not, it would be best to reach out to Sonos Support, so we can take a closer look and continue working with you in real-time to expedite the process. I suggest contacting our phone folks because they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.
If you have any questions, feel free to reach out.