Hoping I can get some help here… I have a pair of Sonos One SLs paired together as part of a wired Sonos setup; my Sonos Play:One is wired to my router. Everything works great… EXCEPT AirPlay to these speakers when they’re paired.
What happens is at some point, the speakers both go silent after anywhere between a minute to an hour. The streaming app on my iPhone X (usually Apple Music) indicates that it’s still streaming, I can use the controls to play/pause playback, I see the scrub bar moving, songs are still advancing through the playlist, etc. but there’s no audio! I can even pause (silent) playback using the touch controls on top of the Sonos speakers which is registered by my iPhone, although I cannot restart playback. The only way for me to get audio back is to disconnect AirPlay from the speakers then reconnect to them, but the problem eventually (and usually quickly) returns.
This ONLY happens when the speakers are paired. For testing, I unpaired them and I’ve streamed to one or both speakers without any drop outs.
Any ideas? Would a diagnostic help? I’m at my wit’s end!
Best answer by Corry P
I think it best we give your system the best chance to play.
Please switch off your WiFi router and the 2 affected speakers. Once the router has been off for 30 seconds, switch it back on. It will take about 5 minutes for your WiFi to return - once it does, please switch on your pair of speakers again.
Please also reboot the phone that you are AirPlay-ing from.
Once all the devices are up-and-running, please test again. If the issues persist, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.