I have five Sonos One/SL speakers, with two of them being in a stereo pair. I also have a Sonos Move. Since all of my devices are current generation products and I have an enterprise grade mesh WiFi network in my home (Unifi) I didn't think I would have any issues upgrading the system to S2. 90% of my listening is initiated with Alexa and is playing music from Spotify.
Unfortunately I have experienced continuous problems with all of my devices since doing this upgrade.
- Devices drop off network
- L+R device will show a ? for one of the two speakers or only one of the two speakers will play.
- Alexa mysteriously stops working on devices.
- Can’t group devices for playback… one or more device won’t play at all even though the system sees it. Sometimes Sonos S2 app shows that a device is participating in group playback but also that the device is still available for another music session.
I have rebooted devices multiple times, restarted the app, unpaired and repaired services (Alexa, Spotify) etc.
If there was any way to go back to Sonos S1 I would do it at this point because my $1000+ worth of Sonos gear isn’t even usable at this point. My understanding is that this is not possible if I don’t have at least one device still running the S1 firmware, and I don’t.
Do I have any other options to resolve these issues other than waiting and hoping eventually Sonos releases working firmware and apps?
I was considering purchase of a new Sonos Arc for my bedroom but there is absolutely no way I can do that at this point considering how broken things are, and a friend of mine who was wowed with my Sonos gear when he saw it a month ago I steered him clear of making a purchase as things are now so unreliable.