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The Ace have a markedly better sound profile that my AirPods Max (AM); however the precision of the AM’s volume control, especially at the lowest volumes, is peerless. It is quite granular and decreases to the point of barely hearing sound. This allows me to read, write, reflect, or sleep without intrusion.

The lowest volume level on the Ace headphones is far too intrusive for the quiet enjoyment of one's music during said activities, which is a real shame (and perhaps not a priority for Sonos given the recent app debacle). I wear ANC monitors to shut out not create distractions, so it pains me to say that I may end up returning these despite my deep appreciation of their sound profile.

I would note that other OEMs (eg, Bose QC Ultra earphones and earbuds) have the same issue, but I expect better from a more expensive product. This feedback relates specifically to my use of the Ace headphones with my iPhone and iPad. I received and updated my Ace headphones today, which means that for me the issue persists as of the latest software update.

Hi @ace24 

Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!

Just writing to say I have the same complaint and hope the team will work on this. 

This desperately needs to be fixed. I need to use the Ace for background noise only in an already quiet environment, but the minimum volume is distractingly loud.

I'm trying to stream Amazon Music from the Amazon app and it is too loud.

If I could turn it down at least four more volume steps I'd be happy.

Setting the ear cups off my ears helps but destroys the noise canceling. 

 

Could we get this bumped up from "On the list" to "Really soon?"

Thanks!

Hi @ace24 

Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!

Hello,

I was able to fix this issue by doing the following on Android:

Enable Developer Options in System Settings

Disable Absolute Volume. This prevents syncing the system volume with the device Bluetooth volume.

Set the system media volume to about 50%.

Adjust volume on the Sonos Ace to comfortable listening level.

Hi @ace24 

Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!

Hello,

I was able to fix this issue by doing the following on Android:

Enable Developer Options in System Settings

Disable Absolute Volume. This prevents syncing the system volume with the device Bluetooth volume.

Set the system media volume to about 50%.

Adjust volume on the Sonos Ace to comfortable listening level.

Just as a follow-up… Although this method does allow you to achieve a much wider range of volume control on the Ace, it is not really a solution. Firstly, I don’t know if you can achieve this on iOS. Secondly, every other headset I have used such as Pixel Buds Pro, Sony MX series, Microsoft Surface, etc is able to achieve full range of volume control without having to access hidden settings. There seems to be something different with how Sonos is utilizing volume control because it seems to be obeying the output level of the built in phone speakers rather than its own volume range.

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