Impossible to connect
my Sonos One SL to my 2.4GHz wifi,
when it used to work very well. I have tried almost every single solution proposed. Anyone could help please? Many thanks
Impossible to connect
my Sonos One SL to my 2.4GHz wifi,
when it used to work very well. I have tried almost every single solution proposed. Anyone could help please? Many thanks
Thank you
Hi again, it works well with Ethernet. I jave changes settinds on my router and used channel 6.
fyi, I am on WPA2 (not enterprise) and “b,g,n”. Still does not work on my 2.4 GHz wifi. By the way, does Sonos One SL also works with 5 GHz.
thanks again for your support
stephane
Yes, the One SL can also work over 5GHz
Hi again, it works well with Ethernet. I jave changes settinds on my router and used channel 6.
fyi, I am on WPA2 (not enterprise) and “b,g,n”. Still does not work on my 2.4 GHz wifi. By the way, does Sonos One SL also works with 5 GHz.
thanks again for your support
stephane
The ossue is that I have no access to “system “. It appears in gray….
Even when on Ethernet?
And apologies: it’s in Settings/Support.
The ossue is that I have no access to “system “. It appears in gray….
Thanks again
Hi, thanks a lot for your reply.
How shall I proceed to make diagnostics so that I could send to Sonos? No I dis not speak to them 0nly by chat€. I’ll do it by today.
Settings/System/Support. Note the number and reference it when you speak to the phone support folk.
Hi, thanks a lot for your reply.
How shall I proceed to make diagnostics so that I could send to Sonos? No I dis not speak to them 0nly by chat€. I’ll do it by today.
let me check for the channel. I use a router from french telecom provider Bouygues
Thanks a lot
So it works fine on Ethernet?
Have you submitted a diagnostics and spoken to Sonos to check the wifi in the speaker is working?
What router/wifi system are you using? Have you set it to a fixed channel 1, 6 or 11?
We’re still working a little in the dark here…
Hi Nik, Bruce,
yes I have contacted the support, but I jave to chat again with ius. They dis not find the issue…
What I have done:
nothing works. If ever you have any idea, please let me know.
many thanks and have a nice day
stephane
‘Every solution’ is kind of vague. Which solutions did you try, so that this community can give you more assistance?
How is it now connected?
Have you submitted a diagnostics and spoken to Sonos support?
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