wifi connection issues with sonos one

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Trying to connect a Sonos One to a TalkTalk wireless network - it won’t connect and shows up as incompatible in the app - any suggestions ?

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AirgetlamAnswer

Does this ‘Talk Talk’ network match the information listed here?

https://support.sonos.com/en-us/article/sonos-system-requirements

Bruce

AirgetlamAnswer

Does this ‘Talk Talk’ network match the information listed here?

https://support.sonos.com/en-us/article/sonos-system-requirements

Bruce

M

MickUAuthor

Contributor I

There’s no reason I can see that it shouldn’t connect to it

buzz

Grand Maestro

I did a little poking and saw a few complaints by others attempting to connect SONOS to the TalkTalk router. There was some indication that splitting the 2.4 and 5GHz networks was helpful. Wiring the ONE to the router during setup might help. Make sure that the correct WiFi credentials are entered while the unit is wired.

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