Enthusiast II

Answered

Volume levels too high after 15.2 update

170 replies
12392 views

Good evening,

My system updated to 15.2 today and following this update, all of my speakers’ volumes are easily double what they were before.

I run one of my Play 1’s at volume 4 at night and have done for years, but volume 4 is now way too loud and even setting it to 1 is very loud.

I have 2x Play 1’s, 1x Play 3 and the latest Five and it’s the same on all of them.

I’ve had to set a volume limit of 50% on each speaker but now all of my volume references for me and my family are all over the place which is incredibly annoying.

Any ideas?

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Corry PAnswer

Sonos Staff

Hi @Tom_69 et al

Thank you @Tom_69 for bringing it to our attention that we did not yet update this thread - this was an error on our part, and apologies for the lateness.

With the advent of spatial audio from Apple Music becoming available to play on Sonos devices, Apple expressed an interest in actioning a change due to the volumes of stereo tracks being inconsistent with each other and with tracks from other music providers. In line with this, and with long-standing requests from our customers to apply volume normalisation to tracks, we have added to our speakers a response to the normalisation figures provided.

The current behaviour of the sound volume is intentional and by design. Due to the way we now utilise volume normalisation metadata from Apple Music in update 15.2, average loudness is now better aligned between different tracks. Some stereo tracks may appear louder than before and some stereo tracks may appear quieter as a result, but as I said this is expected behaviour.

Knowledge of these changes were not widely distributed internally, hence the reason why we raised this as a possible "bug" on the basis of everyone's experience on this thread. We aim to improve this in the future to minimise the chance of this sort of misunderstanding happening again.

I understand this is not ideal for everyone, and as such I have internally raised as a feature request the option to disable this normalisation process at will from within the Sonos app.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

M

Mumumann

Lyricist I

It's unbelievable that they can't solve the problem. Apple Music is a relevant streaming provider. Answer from German service: I should use other services until the solution... It's been almost two weeks now.

M

Morter81

Lyricist III

For anyone having this issue with Amazon music (noticeable when audio changes from HD, Ultra HD & Dolby Atmos), Sonos are aware but no fix or ETA available.

Workarounds provided were very disappointing - stream to another speaker instead, use another music service, create playlist with affected songs.

Wish they would just revert this update.

T

Tom_69Author

Enthusiast II

Update 15.3 has just been released with ‘bug fixes’. Unfortunately it doesn’t fix the volume issue, Apple Music playback is still way too loud.

Sonos support have also completely stopped responding to me still and closed my ticket (even though I continually asked them not to as it’s still a problem) so I have no idea what the progress is. They literally don’t care about their customer’s experience, it’s shocking.

Airgetlam

It’s liable to be a fix that Apple needs to do. Sonos uses the same API/player for all music, for one streaming company to have an issue, but not all of them leads to the thought that it’s the source providing a different level to the Sonos for playback. Sonos, of course, doesn’t have control over Apple’s engineering priorities.

Bruce

M

marcusRain

Contributor I

Update 15.3 has just been released with ‘bug fixes’. Unfortunately it doesn’t fix the volume issue, Apple Music playback is still way too loud.

Sonos support have also completely stopped responding to me still and closed my ticket (even though I continually asked them not to as it’s still a problem) so I have no idea what the progress is. They literally don’t care about their customer’s experience, it’s shocking.

Sonos is like “LOL, who invited these outcasts to the party? La la la *skips off*”

:(

Airgetlam

Or perhaps the fix wasn’t ready, and there wasn’t time to test it for this release, which may have been ‘locked in’ long before they started looking at the issue?

Bruce

J

Joffy

Trending Lyricist I

I’m new to Sonos but am now having problems with my Era 300 pair. Whether I use Apple or Amazon Music I have volume problems, too low and then increases by itself? This is through Sonos App. Also AirPlay erratic for both services with one speaker seemingly becoming disconnected according to message in App. Elsewhere it reports an excellent connection? Very odd and not good at all.

Airgetlam

I’d recommend that call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

D

dparker83

Lyricist I

Same issue here specifically Apple Music

J

Jeroen78

Lyricist III

Hi all, funny thing! I just updated to 15.3 yesterday and the volume of the sub has lowered! Before I had a great sounds with +1 volume level for the sub. Now I have to adjust it to +10 voor same sound quality. one SL are louder then before. Before they were at 0 level now I have to set them to -2. Spoke with Sonos about it, the don’t see a problem……

sounds was great before the update 😣

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