• 26 March 2024
  • 8 replies

I’ve followed instructions: logged in; see my current products, but there is no link for “Upgrade”.


Best answer by Stanley_4 27 March 2024, 07:31

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8 replies

Userlevel 7

Where do you live?

All my products are there. They say registered and serial numbers are there. No upgrade option or info. 

Userlevel 7

What happens when you go to

As long as they weren’t ‘refurbished’ products from Amazon, but new, it shouldn’t matter, when you log in to to see upgrade ability. If they were new, then they should be showing up with a discount available. The only time (supposedly) that they don’t have the upgrade discount available is if it has been consumed for that device already. 

I concur with @Stanley_4, you should call Sonos Support directly to discuss it.

Thanks; can do. I also realize that I purchased them on Amazon. Should that matter?

I know the items show on my account because I’ve contacted them in the past to resolve issues. 

Userlevel 7
Badge +22

Grab the serial numbers (take a photo is good) and call Sonos Support to have them look at your account.

Yes, we have multiple items that qualify. 

Userlevel 7

Do you own any Qualifying Products?