I have an existing housewide system of 6 Ikea Symfonisk speakers (gen 1). I recently bought a gen 2 to try to add to my existing system (despite the app being an unholy nightmare).

It took me 3 loops through the setup process to get through it, and now when I open the Sonos app when the new speaker is plugged in, it says it requires an update. I click update and it says “no update available” and then reverts to the screen that says I need an update. 

There is no way to break this loop aside from killing the app, unplugging the new speaker, and starting the app again. In its current state, my new speaker is completely unusable.

Estimated wait time for Sonos support is 80+ minutes, which is absolutely absurd.

Any help would be appreciated, because right about now I’m ready to return the new speaker and scrap the whole system in favor of a company whose app actually works.