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I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful.

 

It seems like the new iOS app is so dumbed down there is nothing that can be done to restore an older Sonos device. I have tried everything including using both the Android and iOS app. The hardwire option doesnt work. 

 

If there was still a way to manage the network and/or update firmware on devices through the app, that would probably help so many people. But now it seems you cannot do anything until the Sonos device is completely provisioned on a new network which is not possible because the legacy settings cannot be altered. 

I’m never buying another Sonos product. 


I’m never buying Sonos products again either, and I’m telling everyone I know not to buy them, including the Best Buy employee who asked me why I was recycling EIGHT Sonos products which became sitting bricks this year.


It seems like the new iOS app is so dumbed down there is nothing that can be done to restore an older Sonos device. I have tried everything including using both the Android and iOS app. The hardwire option doesnt work. 

 

If there was still a way to manage the network and/or update firmware on devices through the app, that would probably help so many people. But now it seems you cannot do anything until the Sonos device is completely provisioned on a new network which is not possible because the legacy settings cannot be altered. 

I’m never buying another Sonos product. 

You might have to explain this one to me - why wouldn’t a Sonos speaker of any description not show up in the Sonos App if it’s wired to the local network router, as long as the controller device in use is connected to the same network subnet (with no wireless network segment isolation) and the App is using the same Sonos Household that the speaker was originally added to?

You don’t need access to any Sonos App settings when the device is using a wired/SonosNet connection.


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