It seems like the new iOS app is so dumbed down there is nothing that can be done to restore an older Sonos device. I have tried everything including using both the Android and iOS app. The hardwire option doesnt work.
If there was still a way to manage the network and/or update firmware on devices through the app, that would probably help so many people. But now it seems you cannot do anything until the Sonos device is completely provisioned on a new network which is not possible because the legacy settings cannot be altered.
I’m never buying another Sonos product.
I’m never buying Sonos products again either, and I’m telling everyone I know not to buy them, including the Best Buy employee who asked me why I was recycling EIGHT Sonos products which became sitting bricks this year.
It seems like the new iOS app is so dumbed down there is nothing that can be done to restore an older Sonos device. I have tried everything including using both the Android and iOS app. The hardwire option doesnt work.
If there was still a way to manage the network and/or update firmware on devices through the app, that would probably help so many people. But now it seems you cannot do anything until the Sonos device is completely provisioned on a new network which is not possible because the legacy settings cannot be altered.
I’m never buying another Sonos product.
You might have to explain this one to me - why wouldn’t a Sonos speaker of any description not show up in the Sonos App if it’s wired to the local network router, as long as the controller device in use is connected to the same network subnet (with no wireless network segment isolation) and the App is using the same Sonos Household that the speaker was originally added to?
You don’t need access to any Sonos App settings when the device is using a wired/SonosNet connection.
I have the same issue. I recently changed my router and network provider. The new router is an Archer C64. I have two Sonos One Gen1 on my work desk. Both need to be factory reset to connect to a new network. However, both can’t connect to the WiFi.
BUT, if I change to the old router there is no issue. I tried to change all the settings as recommended of the new router: 2.4 ghz, channel 11, Mode 802.11n only,… you name it. It won’t connect.
So I am not really sure what the problem is, neither what the solution is. Any ideas?
My guess is the security settings on your WiFi channel, but I don’t have access to any diagnostic submission data.
For what it’s worth, neither needed to be factory reset (and losing all stored stations, streamers, etc). You could have just followed the new router - installation instructions FAQ.
One other thing I’d try is simply wiring one of them to your router with an Ethernet cable, long enough to get them set up. Once that’s done, you should be able to remove the cable, given that they can see the WiFi signal.
I have the same issue. I recently changed my router and network provider. The new router is an Archer C64. I have two Sonos One Gen1 on my work desk. Both need to be factory reset to connect to a new network. However, both can’t connect to the WiFi.
BUT, if I change to the old router there is no issue. I tried to change all the settings as recommended of the new router: 2.4 ghz, channel 11, Mode 802.11n only,… you name it. It won’t connect.
So I am not really sure what the problem is, neither what the solution is. Any ideas?
What network SSID do you see when you go into the network settings of the new Sonos App?
‘Settings (gear icon)/Manage/Network’
