Skip to main content

I have been a Sonos proponent for the last 12 years.  It has been a beautiful thing with superb   sound quality….. until lately.   I feel like Sonos has taken a beautiful thing and just completely turned it into a lump of shit.    one problem I have is that my speakers are constantly disconnecting while playing the the skipping moves around from speaker to speaker and then all of the speakers will go out and then one of the speakers will come back on and then a few more will come on and it’ll go off on some others. It’s just literally a nightmare.  I will add that I have a boost set up so this should not be a problem since that is the exact purpose of a boost,… to stabilize playback.    but that’s not even the worst problem. Tonight all of a sudden, the audio sounds terrible. I like a lot of good Rich deep base.  I just cranked up my music on my sonos to do my Friday night house cleaning and it is as if none of my setting for base (equalizer, sub volume, etc) are prevailing.   There is no richness to the sound at all.   normally my Sonos will rattle my windows, and that is certainly not the case tonight.   I’ve checked that my sub is actually connected and working, and it is. I can literally turn my Sonos (playing on ever speaker in my house) all the way up tonight which I’ve never been able to do before because it would ratttle the neighbors windows if I did that.   Tonight what happens is that the louder I turn the volume up,  the less base you can hear.   I am so close to getting rid of every bit of this crap and going and buying something else because I am sick of constantly having an issue with something that used to have no issues whatsoever.  does anyone have any suggestions because I have been on hold forever trying to talk to someone in support and apparently there are a whole lot of people having problems because I was on hold for 30 minutes and never got to talk to Buddy and finally gave up.  any suggestions would be greatly appreciated. I feel like all of these issues started with the latest app update. quite honestly, I would rather just downgrade back to the S1 controller, which is what I used when I had no problems with my Sonos ever.  my best friend who I talked into buying Sonos is having the same issues so I feel like I’m not alone in this.

 

my system ..  

Boost

playbar gen1

playbase gen1

Play 1

Play1

the speakers above make up my home theater system and in addition to that I have other speakers in each room of my house as follows

Play 5 gen 2

Amp

Play 3 gen1

Play 3 gen 

Move gen 1

 

HELP!!

 

 

It maybe worthwhile first trying a simple reboot of the local network router, or if that does not solve things for you, to perhaps optimise a few things to reduce interference, such as trying each of the three different non-overlapping router WiFi channels (try ‘fixed’ channel 1, 6, or 11) for the local routers 2.4ghz WiFi band and perhaps set the chosen channel-width to 20Mhz only (if the router allows that option). Then ensure the SonosNet channel is not the same as your chosen router channel… try to put this on the least used channel for your Home (this can likely be easily checked with a mobile App WiFi scanner).

As you’re using a SonosNet connection, ensure your Boost device is wired direct to the main router/hub and is positioned at least one metre away from that router, or any other wireless access point.

Do not wire a HT surround, or Sub, to the router/hub and if using a mesh WiFi system, do not wire the Sonos products to a ‘satellite’ WiFi hub.

If grouping your speakers together, try setting up the group starting with a wired device as the group co-ordinator.

If using wireless extenders, there are two options to try, either setup those to precisely match the router WiFi settings, including channels-in-use/channel-width/SSID/credentials and if that doesn’t work, try the alternative of removing them from access/use by the Sonos devices by using different channels-in-use/channel-width/SSID/credentials, or simply blacklisting the Sonos products to ensure all can only use the central router/hub WiFi AP only.

Hope those few suggestions assist and that you’re able to resolve the device/audio dropouts.

Be sure to reboot the SUB and the unit that supports it.

As a test, power down the PLAY:3’s. When building a Group, don’t start with a PLAY:3.

Thank you for your response.  It actually fixed itself right after i posted this but again tonight I am having the same issue.  

 

Some notes and questions related  your response 

  1.  i only have 1 speaker pet room (group) with the exception of my living room which has the home theatre set up with sub, playbar , and two play 1.   I have a play 3 in my bedroom which is set up as a room and a play 3 in my kitchen which is setup as another room so not having a group that starts with a play 3 isn’t possible since  that is the only speaker I have in some of my room.  Assuming groups and rooms are synonymous.
  1.  none of my speakers are connected to a Wi-Fi router so I’m not sure what Difference it makes about whether I have a mesh systems what channel I am using  but interested to understand that better.  I have a boost that is hardwired into my router, not into a hub and not into one of the wi-fi extenders.  I thought the whole purpose of a boost was to create a network specifically for all of my Sonos speakers where each speaker individually is not connected to a Wi-Fi connection so I guess I’m just not understanding why Wi-Fi channels and such matter with a boost set up

Reply


Terms & ConditionsCookie settings