It maybe worthwhile first trying a simple reboot of the local network router, or if that does not solve things for you, to perhaps optimise a few things to reduce interference, such as trying each of the three different non-overlapping router WiFi channels (try ‘fixed’ channel 1, 6, or 11) for the local routers 2.4ghz WiFi band and perhaps set the chosen channel-width to 20Mhz only (if the router allows that option). Then ensure the SonosNet channel is not the same as your chosen router channel… try to put this on the least used channel for your Home (this can likely be easily checked with a mobile App WiFi scanner).
As you’re using a SonosNet connection, ensure your Boost device is wired direct to the main router/hub and is positioned at least one metre away from that router, or any other wireless access point.
Do not wire a HT surround, or Sub, to the router/hub and if using a mesh WiFi system, do not wire the Sonos products to a ‘satellite’ WiFi hub.
If grouping your speakers together, try setting up the group starting with a wired device as the group co-ordinator.
If using wireless extenders, there are two options to try, either setup those to precisely match the router WiFi settings, including channels-in-use/channel-width/SSID/credentials and if that doesn’t work, try the alternative of removing them from access/use by the Sonos devices by using different channels-in-use/channel-width/SSID/credentials, or simply blacklisting the Sonos products to ensure all can only use the central router/hub WiFi AP only.
Hope those few suggestions assist and that you’re able to resolve the device/audio dropouts.
Be sure to reboot the SUB and the unit that supports it.
As a test, power down the PLAY:3’s. When building a Group, don’t start with a PLAY:3.
Thank you for your response. It actually fixed itself right after i posted this but again tonight I am having the same issue.
Some notes and questions related your response
- i only have 1 speaker pet room (group) with the exception of my living room which has the home theatre set up with sub, playbar , and two play 1. I have a play 3 in my bedroom which is set up as a room and a play 3 in my kitchen which is setup as another room so not having a group that starts with a play 3 isn’t possible since that is the only speaker I have in some of my room. Assuming groups and rooms are synonymous.
- none of my speakers are connected to a Wi-Fi router so I’m not sure what Difference it makes about whether I have a mesh systems what channel I am using but interested to understand that better. I have a boost that is hardwired into my router, not into a hub and not into one of the wi-fi extenders. I thought the whole purpose of a boost was to create a network specifically for all of my Sonos speakers where each speaker individually is not connected to a Wi-Fi connection so I guess I’m just not understanding why Wi-Fi channels and such matter with a boost set up
My Play 5 worked for years without any problem streaming Spotify and Radio and suddenly after an update it intermittent stop playing for some seconds. Have switch to new WiFi system, marked wifi cannel 11 (2.4GHz) in the blacklist on the router, select cannel 11 (tried 1 and 6 also) on the Sonos system, connect the ethernet cable direct to the Play 5 unit using this as a hub to feed other units in the system. All other players in the system are playing but the Play 5 still stops intermittent.
If the Play5 worked perfect the first 5 years and suddenly after an update generates problem it must be a software issue. Might be the lack of memory but if it worked earlier with same amount of memory it must be possible to detect this and adjust the buffer sizes. The other units in the system continues to play without any interruption even if the play 5 feeds the data to them so bandwidth is good enough.
Sonos must have incompetent lazy software engineers telling the management a lot of crap or management don’t care for old customers.
Please fix this asap , otherwise you will lost all old customer selecting something else instead upgrading to a newer Sonos system. This is about trust! Mabey my next system will stop next year and I have to by a new one, this is not a good policy, customer comes always first.
Regards
Anders
My Play 5 worked for years without any problem streaming Spotify and Radio and suddenly after an update it intermittent stop playing for some seconds. Have switch to new WiFi system, marked wifi cannel 11 (2.4GHz) in the blacklist on the router, select cannel 11 (tried 1 and 6 also) on the Sonos system, connect the ethernet cable direct to the Play 5 unit using this as a hub to feed other units in the system. All other players in the system are playing but the Play 5 still stops intermittent.
If the Play5 worked perfect the first 5 years and suddenly after an update generates problem it must be a software issue. Might be the lack of memory but if it worked earlier with same amount of memory it must be possible to detect this and adjust the buffer sizes. The other units in the system continues to play without any interruption even if the play 5 feeds the data to them so bandwidth is good enough.
Sonos must have incompetent lazy software engineers telling the management a lot of crap or management don’t care for old customers.
Please fix this asap , otherwise you will lost all old customer selecting something else instead upgrading to a newer Sonos system. This is about trust! Mabey my next system will stop next year and I have to by a new one, this is not a good policy, customer comes always first.
Regards
Anders
Presumably everything has been updated to the latest firmware aswell as software?
What happens if you change the routers 2.4Ghz band channel-width to 20Mhz only?
Have you tried the speaker in a different location nearer the router?
Have you tried running the speaker on a SonosNet signal rather than your WiFi signal. Also you haven’t mentioned what happens when the speaker is wired to the router?
