Sub mini not connecting since update

Same here. Brand new sub gen 3 won’t connect. 

Tried pretty much everything, spent hours waiting for support and chatting with support. 

Long story short: known issue. Will be fixed in an update/patch. I just don’t understand that, if it’s a “known” issue, why bother people trying a million things knowing it won’t work. 

IMHO the root cause is unknown at this moment. But that’s speculation.

I will return my sub tomorrow and (maybe) buy another one once the issue is fixed. Too expensive and no use in having it doing nothing but consuming it’s warranty and risking damage. 

I really feel sorry for the guys of support at this moment. If this situation does not get better soon, Sonos will loose a bunch of their support engineers, spent efforts and money to replace them and loose them again. Vicious circle leading to decrease of support quality … not exactly what Sonos can use at this moment. 

Anyway, hope they’ll get things sorted out soon. Arc and era’s are doing a great job. I’m (partially) disappointed and cautiously hopeful at the same time. 

Good news! There’s an update for the app on App store, from the app I updated the system and after update everything works fine!

I’m all updated still no go registering sub mini. Any point getting into help from Sonos . Just wait? Bit of a dead loss so far 

Try to logout from app and then log back in, it worked for me yesterday.

Many thanks. No luck though. It hasn’t recognised the pin so although I can see it in the system it has not registered. itself .

For PIN you need to tap on top of the sub in the center when asked by the app. Make sure you have NFC turned on.

Got there but still no joy.

Same here with my play1. Did a factory reset but nothing helps

I would contact support then, I was with them yesterday over chat and it was helpful.

Thanks for notifying. Unfortunately no luck. Updated the app, but still the same. App detects sub, but crashes when trying to add it.