Sub mini not connecting since update

137 replies
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I haven't been able to connect to my sub mini since the latest app update and have tried factory resetting/reinstalling numerous times.

The app recognises there's a sub but won't do the final part of connecting it to WiFi.

I'm guessing I won't be the only one experiencing this problem..

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HoldMyDrinkWatchThis

Lyricist II

Mine has been pretty solid since I managed to get it reconnected. It seemed like letting it sit for a while before trying to reconnect it worked. I’m sure tweaking my router settings to block the Sub Mini from potentially trying to use the 5 GHz Wi-Fi signal helped, but I don’t know that trying to lock it to a static IP was a help or a hinderance. The Beam Gen2 is fine with a static IP, but the Sub Mini didn’t seem to like it, so I set it back to the regular DHCP setting on my router.

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WaldorAuthor

Contributor I

Not been able to connect to sub again. Just coming up no network.

Will probably have to tackle going back to previous app.

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WaldorAuthor

Contributor I

https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/

Make sure you turn off updates..

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Untouchable

Lyricist III

Same here. I bought Sub mini today and there is no way on earth to connect it to the system. I tried everything, really everything apart turning off and on the electricity in my flat and nothing worked. I just can’t register it, it will stay some time on the adding screen and then just message that it can’t be done. What I also noticed that my Beam gen 2 was not registered when I removed it from the surround setup so I registered it, then it said successful but still showed as unregistered in the app. Since I am able to play the Sub mini sound when connecting sub to the surround I think that the sub itself works and is in fact connected but the problem is in the Sonos app.

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Felix Fong

Lyricist I

I contacted customer support and they confirmed that there is a known issue for latest app, and they are fixing right now. If you have android device, download the apk from below link and it works for me.

https://update-software.sonos.com/software/nvasc21FQF/Sonos_78.1-51030_64bit.apk

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Untouchable

Lyricist III

Thanks for the info, unfortunately I’m on iPhone. I have to wait for an update.

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Maykay

Lyricist II

I contacted customer support and they confirmed that there is a known issue for latest app, and they are fixing right now. If you have android device, download the apk from below link and it works for me.

https://update-software.sonos.com/software/nvasc21FQF/Sonos_78.1-51030_64bit.apk

Unfortunately this Apk didn’t work for me, I have and android as well and tried it but same issues with iPhone app. Sub mini won’t connect still.

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Maykay

Lyricist II

It is honestly frustrating having to pay such a price for these systems and sitting several hours trying to add the sub mini with no luck, now the mini just sits there as decoration, hopefully this is fixed ASAP! The previous software worked just fine and a new S2 update was not necessary!!!