Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)
Hi
I’m sorry to hear that you’re having issues playing to Sonos through Spotify Connect. I’ve given this a test on my system and I was able to use both my phone and computer to cast to my Sonos.
A recent update has added stability improvements for Spotify Connect, so I’d recommend making sure the Spotify app, Sonos app, and your Sonos speakers are fully up to date. If everything is running the latest firmware, then re-authorize Spotify in the Sonos app by heading to Account → Content Services → Spotify → Primary Account → Reauthorize Account.
It’s also worth rebooting your network and Sonos system as Spotify Connect will work through your home network. You can do this by powering off your Router → Additional networking equipment → Sonos speakers → and devices running the Sonos app, for around one to two minutes. Once they’re back online, try and use Spotify Connect again.
If the above doesn’t help and you still can’t cast directly from the Spotify app, then I’d suggest submitting a diagnostics within 10 minutes of Spotify Connect failing and then reaching out to our support team for further troubleshooting and assistance.
I hope this helps!
Thanks for reaching out. I’ve tried most options here:
I have exactly the same issue than fregor77, I could have written that with the same words.
I’m also encline to think the last release of Spotify brought this issue as the rest of my family still has an older version of Spotify and can connect with no issue…
The support team has been pretty clueless so far with no solution in sight. I understand they're trying to exlude user faults, but I think they need to take a better look at the logs on what's going on with Spotify connect and the local network. Last suggestion was to activate WiFi instead of ethernet to my speakers. Of course this didn't do anything to the problem, as ut is the same network.
Weird thing happened: I noticed that I could not join any Sonos Amp neither from my iPhone neither from my iPad with my account. So I logged out from Spotify and logged in with another account from my family. And then the Spotify app was able to connect immediately to any Sonos device! So it appears it is somehow linked to my Spotify account, how weird is that???
Could you try?
Wow, you're actually right DrGreen, I logged on with my daughters account on my phone, and it worked flawlessly... How do one approach this?
Don’t know, so irritating…
Have you read this one?
I’ve tried removing all Spotify accounts from Sonos, from Alexa as well, I uninstalled the Spotify app from my Mac, nothing changes.
And also found this poar
but don’t expect much from support…
I have the same issue and have a level 2 support call for it (without any result...). I've stumpled upon this thread and can confirm that the issue is linked with my Spotify account. I've created a throwaway Spotify account and can use Connect with that account. Switching back to my regular account the problem returns…
There seems to be a relation with certain Spotify accounts
Thank you for jumping it, please keep us in touch about any solutions from the support… Are you in touch with both Sonos and Spotify?
Not sure whose responsibility this bug comes from…
Do you also have Alexa running in your place?
Spotify connect seem to work fine with another device I have - Revo Superconnect, so the issue has to be related to Sonos s well.
Good point, will try with my Denon AVR that has Spotify connect as well…
Weird thing by the way: I am now unable to connect to some devices with the other account that worked fine! Out of my 8 Sonos amps and 3 Sonos One/Move, I can now only connect to 3!!! (and still none with my primary account of course)
Can confirm though, I made a fresh Free Spotify account - which works as intended on my Sonos speakers, directly from the Spotify app.
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