Whats obscene about sonos connectivity is the complete lack of simplicity. Sure it works great once then it goes for crap. Registration and connectivity issues ARE KNOW ISSUES! There is no excuse for a high price product like this, should require any of  the multitude of fixes listed in these threads. The fix should be press this button WPS speaker to network additional speakers activate sonos network. Thousands of devices work just fine following this process everyday.

Dont reset itll cause you nothing but grief LOL. Wifi connection failures? WTH? Speaker reg failures, Come on! Use the APP on a PC, forces the use of the phone. Ridiculous! The need for an account? Data mining much? Many professional AV companies are starting to recommend not using sonos. Even better, delete your account, we’ll keep it active for a while just in case. JC!  There are many bugs with the setup process and questionable business ethics SONOS refuses to address! And before you pipe in with your my product works great, there are a few thousand with not so great experiences. 

FIX YOUR SOFTWARE AND DO AWAY WITH ACCOUNTS!

Sonas is a disaster. Can't believe a new WiFi router could cause such grief in this day and age. Spent hours last night resetting to Factory Settings etc. Etc. only for the Play 1 speaker not recognise the new network (which it does see in advance of setup, prior to providing password). Came on here hoping to find a solution. I think I've found it. Buy another speaker and never buy another Sonas product. Thanks 

My Sonos Play 1 works fine with an Ethernet cable. However, once it is disconnected the system resets itself, does not recognize the speaker and requires me to “Set up a new system”.

For all the Sonos apologists I say this...When you have more product pages dedicated to fixing your products then highlighting the advanced features your product is defective.

My Wyze cameras sustained lighting strikes and router replacements and never had an issue. I cannot say the same for my Sonos speaker. I dread getting on with Sonos customer service for two hours of my life but will rather than having a decorative “brick” speaker.

Sadly, I really like the sound of the Sonos soundbar but if this is what I have to experience every 3 months I will stick with my Klipich.

If anyone can come up with a solution rather than rebooting my router, system resets and product positioning I am hear to listen.

had the exact same issue with a stereo pair of Play:One’s.  ran through every possible fix.  ended up just running an ethernet cable to one of the speakers, which is  a stupid thing to have to do with wireless speakers.  Will never buy a Sonos product again.  

I installed a new router but have been unable to connect with WiFi and had to revert to an Ethernet connection

Followed all the helpful instructions using the Sonos app and the manage networks section of the app is blank

Any ideas as I can’t click on the update button as it doesn’t exist?

The only way to not have problems with Sonos is not buying one. It works well when you’re over the 5hr product setup but having to call, email, go buy an ethernet cable, connect, and reconnect, and then being told you need a new internet service provider to get a speaker work is ridiculous. None of my 4 smart TVs have had any issue on the same wifi. Some how two Play 1 speakers can’t even connect to a simple wifi. And the worst part? None of them have bluetooth, so you are stuck with an expensive paper weight until you get a new ISP.

Thank you for reply. Went to Best Buy and they confirmed problems with SONOS Support.  I returned product.

I just spent 2 hours trying to connect the Sonos beam and sub mini that were previously connected a couple months ago. No success. It says the Sonos beam was added after hanging at the Wi-Fi connection stage and eventually timing out and then I might not see it right away. Which I don't. And then the sub mini, I enter the same password I entered for the beam and it says it's the wrong password. to This was on an Android phone. If you go to the Play store Android app and look at all the recent reviews, nearly every single one is one or two stars stating issues with the app. I've been a Sonos loyalist for over 10 years and have gotten Sonos from my mother and a friend of mine and of course myself too. 

This has been one of the most frustrating setups I've ever had to do in my life with Sonos. Something really bad happened. I feel like they might have let go of some really key people or those people quit for whatever reason. But getting hardware and software done correctly is tough and you need the right people to do it. And somebody dropped the ball somewhere. I think the new CEO just can't handle it as he's not an engineer and the original CEO was an engineer I believe. 

Sad to see Sonos go downhill like this. I don't know if they can recover unless they hire back the people that left or were let go.

p.s. I'm a software engineer and pretty tech savvy. I've set up Sonos many times before. The Android app is totally F'd right now.

Agree with all of these comments.  I have three gen 1 Sonos products.  They cost a lot when I first bought them but I considered it worth it based on the build quality and sound.  They are absolutely useless now with me not able to connect to my new network after days trying every possible combination.  How hard can it be Sonos.  You have absolutely trashed your brand and reputation. I could not recommend Sonos to anyone. My speakers will be on the verge next rubbish collection.

My new Sonos Move2 arrived today. My iPhone SONOS App sees the speaker and connects via the beep beep beep microphone thingy. Then, moving on to the wifi connection - - it won’t connect. What to do? How do I speak to a real SONOS person? I expected plug and play. I’ve done the resets, reboots, updates. I’m tech savvy but I can’t waste time like this.

I am having the same issue and the same complaint. If your Wifi network changes it shouldn’t be so difficult simply to update the wifi settings through the app. I have the Sonos2 app on an android phone. I have tried connecting my Play 5 into my new wifi router. I tried creating a new system. It doesn’t work. I am just going to ditch Sonos and buy a couple JBL bluetooth speakers and save myself a continuous headache.

The factory reset finally worked!!!!, after re-configuring my home router to have multiple WIFI channels so I can use Sonos on the one dedicated to 2.4GHz. I had to do it will ethernet cable unplugged and my mobile device needed to remain connected to the same 2.4GHz network.

What a waste of time, how hard can it be to make the ‘Update Networks’ option work in the Sonos App. If you can connect to a new network as part of a factory reset, surely you can make it work without a factory reset! 

Now I need to update all the other devices in my house with my new WIFI network details. A bit more pain, but luckily I don’t need to factory reset them all, they have this handy feature where you can select a new network and just put in the password! 

Called last night.  Was told exactly that - call your ISP.  They can help you with wifi.  I connected to the old wifi router (still powered up, use it for troubleshooting) with my phone, updated the SONOS Port (which for some reason was connecting to the old router).  After the update it immediately reverted back with all associated SONOS Amps to the new wifi router (which has been installed for 6 months).  It took 2 minutes to fix, yet Support and their 10 minute script repeatedly tells me to call my ISP.

SONOS, if after a power outage, your Port product reverts to a wifi previously used, you have an OS problem in your software.  Applying an update, and the Port connects to the most recent wifi?  Lame.

I’ve done several factory resets and still can’t Update the Wifi network, Forced to use my Sonos One S2 wired to ethernet cable.

I have seen a factory reset working but only using the IOs App. Sadly this was when i went on a trip and crazily too my Sonos with me! In the past changing Wifi network worked when using ethernet cable but the last time I did that was years ago, obviously If I’d know latest version of Android app was rubbish I would not have taken Sonos with me! Now I’m home without access to an Apple device and can’t get my Sonos back on home wifi network.

Forcing a factory reset has also screwed up my settings, had to re-add all the services and Alexa is still not synced correctly...how many hours I’ve wasted on this. Can Sonos please fix the Android version of the App PLEASE!!!!

For anyone having similar issues I suggest that you refrain from Factoy Reset without consult because it rarely resolves fundamental issues and causes a lot of extra work.

In this case I suggest temporarily wiring a unit to the network, then giving the new WiFi details.

Best way to connect to a new WiFi is don’t 

All my wireless and wired devices connect to my eero mesh WiFi device and when I change isp all I do is put the new router in bridge mode( if that isn’t possible disable the WiFi) then plug my eero main box into the isp supplied box

i have run my eero system for 6 years without issue and I don’t need to worry about changing passwords on my devices all my Sonos devices are connected on sonosnet apart from the roams and moves never had any connection issues unless the ISP has outages 

As some have mentioned, if you get a new router, the most simple option is to set the name and password of the new wifi the same as your old setup. Unfortunately, this wasnt possible in my case as the old password wasnt accepted by the new router (it didnt have a number in it!).

I wanted to add an S5 (gen 1). Factory resetting didnt help, changing the network name and trying to set up on that didnt help, plugging into the router when prompted during the wifi setup didnt help..

What eventually worked was either reinstalling the sonos app (ios) and/or disabling the 5Ghz wifi signal (which is the same name as the 2.4Ghz). Factory reset and set up worked (even after then reenabling 5Ghz). Not sure if one or all of these was required, but worth a try if you’re in the same situation.

How would you update information held on a device that has no screen and with which the user has just broken the only form of communication - the old wifi? Especially on older Sonos devices that do not use bluetooth for set up?

I think it is possible to put the credentials of the new wifi in the system while it is stile connected to the old wifi. This does mean you need to put these in before breaking the connection with the old router or changing credentials on existing wifi..

Or you use my preferred method, set the new router with the credentials of the old one. 

@outofstate Why not make use of the people offering up their time for free to help others, instead of wasting their time by just ranting and scattering accusations here and on other places on the community like Recently I have been having a number of issues with my Sonos system | Sonos Community

Could you describe your problem and your set up for us?

OMG!!  I have FINALLY managed to connect to my new wifi network. 

3 hours!!.. and still counting….. as one of my three Play 1 speakers is now flashing orange, and won’t connect. But I DO have two connected. 

Why did it take 3 hours to get this far you might ask? 

• Because my speakers are not ‘easy to get at’, and the setup required ‘disassembling’ before I could even start.
• Because I am not able to connect to my wifi with ethernet cable, and have never been able to as I use a separate mobile hotspot as my network
• Because following the recommended online procedure from Sonos did not work, failing at the very last stage after correctly adding wifi password. 
• Because I tried the factory resets and online procedure from Sonos innumerable times believing it must surely work. (After all, it wasn’t the first time I’ve had to change to a new network, though I had not done so for a few years.) 
• Because I had to sift through every piece of information I could find online to see WHY it wasn’t working
• Because I then had to try every suggestion made online in the hope of success - eg. trying the old network; renaming my current network; reconfiguring my new network; ensuring 2.4ghz not 5; and more…. but all without success. 
• Because I was doggedly determined that once again the convoluted system of joining a new network with Sonos would not beat me
• Because I finally, and lastly found a suggestion in another thread in this forum to reset the app!! 

And that, for me was the piece of the puzzle that was missing, and worked. 

Maybe there was advice to reset the app somewhere on the Sonos web pages, but if it was there, it wasn’t obvious to me. 

When I came on here to write up my experience, I noted that @rifo above had success after reinstalling the app, (in combination with other changes), which I assume would have given the same result as resetting the app.  Pity I didn’t see that sooner, as it may have saved me a few hours of my time!

I sincerely hope that this tidbit of information helps someone else avoid what can be for some, an incredibly frustrating and time consuming experience of changing to a new network on Sonos. 

All my problems are similar to what is experienced prior to what I’m going thru. I’ve tried all suggested remedies and there is no adequate support. Businesses that are selling can’t tell you how to fix.  Had it 1 day. Going back to seller!!

Mick75,

I hear you...it is very frustrating.

Good luck,

Nacirema

I am having a  Symfonisk speaker and tried to connect in a new wireless network. Even after various factory resets the app would not save the device that was visible in the Wifi. 
Hope this has to do with the app issue. 

I’ve been working with SONOS for 7 years, and during that time, we have installed over 50 systems, most of them with setups involving 10–15 devices such as Sonos Port, Sonos Connect, Sonos Connect:Amp, and Sonos Amp.

From my experience, SONOS has had its ups and downs. While there have been periods where the systems worked flawlessly, there have also been clear instances of product or development issues. For example, the later batches of SONOS Connect had widespread failures just before being discontinued, and we processed a large number of RMAs as a result.

I find it frustrating when users are blamed for system issues. Some community members, especially those with thousands of replies, seem overly eager to defend SONOS, often shifting responsibility onto users. This feels unfair and dismissive. If a product has specific requirements to function as advertised, these should be clearly communicated upfront. Customers shouldn’t have to reconfigure their networks or troubleshoot extensively every time an update changes how the system works.

I’m sharing this because I believe it’s important to advocate for fairness and transparency, not to criticize blindly. Users deserve support and solutions.