Yes, I actually did what you did.  I had to do a factory reset by being very careful to “continue to hold the button down as instructed until light turned green. Took a bit longer than I expected. Got it connected and works great!! Thank you

Sue,

Thank you. However, I actually got it to work with about four hours of my time. I am still not happy with the connectivity issues but I appreciate the informative reply.

Nacirema 

I’ve done several factory resets and still can’t Update the Wifi network, Forced to use my Sonos One S2 wired to ethernet cable.

I have seen a factory reset working but only using the IOs App. Sadly this was when i went on a trip and crazily too my Sonos with me! In the past changing Wifi network worked when using ethernet cable but the last time I did that was years ago, obviously If I’d know latest version of Android app was rubbish I would not have taken Sonos with me! Now I’m home without access to an Apple device and can’t get my Sonos back on home wifi network.

Forcing a factory reset has also screwed up my settings, had to re-add all the services and Alexa is still not synced correctly...how many hours I’ve wasted on this. Can Sonos please fix the Android version of the App PLEASE!!!!

Mick75,

I hear you...it is very frustrating.

Good luck,

Nacirema

Thank you so much Sue. Eventually got it to connect by doing another factory reset, following your instructions and connecting an ethernet cable. What I can't understand is how we ever got it setup in the first place unless the factory reset doesn't actually reset it completely  

The factory reset finally worked!!!!, after re-configuring my home router to have multiple WIFI channels so I can use Sonos on the one dedicated to 2.4GHz. I had to do it will ethernet cable unplugged and my mobile device needed to remain connected to the same 2.4GHz network.

What a waste of time, how hard can it be to make the ‘Update Networks’ option work in the Sonos App. If you can connect to a new network as part of a factory reset, surely you can make it work without a factory reset! 

Now I need to update all the other devices in my house with my new WIFI network details. A bit more pain, but luckily I don’t need to factory reset them all, they have this handy feature where you can select a new network and just put in the password! 

As some have mentioned, if you get a new router, the most simple option is to set the name and password of the new wifi the same as your old setup. Unfortunately, this wasnt possible in my case as the old password wasnt accepted by the new router (it didnt have a number in it!).

I wanted to add an S5 (gen 1). Factory resetting didnt help, changing the network name and trying to set up on that didnt help, plugging into the router when prompted during the wifi setup didnt help..

What eventually worked was either reinstalling the sonos app (ios) and/or disabling the 5Ghz wifi signal (which is the same name as the 2.4Ghz). Factory reset and set up worked (even after then reenabling 5Ghz). Not sure if one or all of these was required, but worth a try if you’re in the same situation.

I am having a  Symfonisk speaker and tried to connect in a new wireless network. Even after various factory resets the app would not save the device that was visible in the Wifi. 
Hope this has to do with the app issue. 

Agree with all of these comments.  I have three gen 1 Sonos products.  They cost a lot when I first bought them but I considered it worth it based on the build quality and sound.  They are absolutely useless now with me not able to connect to my new network after days trying every possible combination.  How hard can it be Sonos.  You have absolutely trashed your brand and reputation. I could not recommend Sonos to anyone. My speakers will be on the verge next rubbish collection.

OMG!!  I have FINALLY managed to connect to my new wifi network. 

3 hours!!.. and still counting….. as one of my three Play 1 speakers is now flashing orange, and won’t connect. But I DO have two connected. 

Why did it take 3 hours to get this far you might ask? 

• Because my speakers are not ‘easy to get at’, and the setup required ‘disassembling’ before I could even start.
• Because I am not able to connect to my wifi with ethernet cable, and have never been able to as I use a separate mobile hotspot as my network
• Because following the recommended online procedure from Sonos did not work, failing at the very last stage after correctly adding wifi password. 
• Because I tried the factory resets and online procedure from Sonos innumerable times believing it must surely work. (After all, it wasn’t the first time I’ve had to change to a new network, though I had not done so for a few years.) 
• Because I had to sift through every piece of information I could find online to see WHY it wasn’t working
• Because I then had to try every suggestion made online in the hope of success - eg. trying the old network; renaming my current network; reconfiguring my new network; ensuring 2.4ghz not 5; and more…. but all without success. 
• Because I was doggedly determined that once again the convoluted system of joining a new network with Sonos would not beat me
• Because I finally, and lastly found a suggestion in another thread in this forum to reset the app!! 

And that, for me was the piece of the puzzle that was missing, and worked. 

Maybe there was advice to reset the app somewhere on the Sonos web pages, but if it was there, it wasn’t obvious to me. 

When I came on here to write up my experience, I noted that @rifo above had success after reinstalling the app, (in combination with other changes), which I assume would have given the same result as resetting the app.  Pity I didn’t see that sooner, as it may have saved me a few hours of my time!

I sincerely hope that this tidbit of information helps someone else avoid what can be for some, an incredibly frustrating and time consuming experience of changing to a new network on Sonos. 

I just spent 2 hours trying to connect the Sonos beam and sub mini that were previously connected a couple months ago. No success. It says the Sonos beam was added after hanging at the Wi-Fi connection stage and eventually timing out and then I might not see it right away. Which I don't. And then the sub mini, I enter the same password I entered for the beam and it says it's the wrong password. to This was on an Android phone. If you go to the Play store Android app and look at all the recent reviews, nearly every single one is one or two stars stating issues with the app. I've been a Sonos loyalist for over 10 years and have gotten Sonos from my mother and a friend of mine and of course myself too. 

This has been one of the most frustrating setups I've ever had to do in my life with Sonos. Something really bad happened. I feel like they might have let go of some really key people or those people quit for whatever reason. But getting hardware and software done correctly is tough and you need the right people to do it. And somebody dropped the ball somewhere. I think the new CEO just can't handle it as he's not an engineer and the original CEO was an engineer I believe. 

Sad to see Sonos go downhill like this. I don't know if they can recover unless they hire back the people that left or were let go.

p.s. I'm a software engineer and pretty tech savvy. I've set up Sonos many times before. The Android app is totally F'd right now.