Contributor I

Sonos play 3 will not connect and system will not update...HELP tried everything!!!!

5 replies
227 views

Reboot, turn off reboot etc, nothing is working to update the system just get Error 1101, tried all tips and still nothing working.

Helen

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_Griffiths

Maybe try wiring one Sonos device to your main router (temporarily) and perhaps just see if that gets things working again for you… obviously also ensure your Sonos controller device meets the system requirements and is connected (over WiFi) to the same router.

https://support.sonos.com/s/article/4875

H

helenwilliamsAuthor

Contributor I

Hi Ken,

done all that and still no joy!

Helen

Ken_Griffiths

See this link:

https://support.sonos.com/s/article/4908

It seems like your devices cannot get through to the Sonos servers, even when wired, so I suspect it’s a possibly a DNS issue with your router. Perhaps reboot the router first of all ..and if that doesn’t fix it then (if your router allows) try a different DNS server, like the Google public DNS servers 8.8.8.8 or 8.8.4.4 and see if that allows the connection.

H

helenwilliamsAuthor

Contributor I

Thank you, I’ll see if that works.

Airgetlam

Could also be VPN (work profile of some type?) that blocks access to that server….

Bruce

Sign up

Login to the community