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Sonos One (1st gen) unable to connect to community Wi-Fi

  • 18 September 2023
  • 8 replies
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So I’m posting this on behalf of a family member who is at an apartment complex and unable to get 2 1st gen Sonos Ones to connect to the “community Wi-Fi” they have. And by that, I mean it’s run by a company called Pavlov Media, and you have your login where you have to add your device‘s MAC addresses into their portal in order for the device to get working Wi-Fi.

He used the MAC address under the unit / on the box, but neither Sonos One is able to connect to the Wi-Fi network. I then wondered if this MAC address is the wired connection MAC address? How can we find the Wi-Fi MAC address of the Sonos One if we can’t get the Sonos One to connect to Wi-Fi without it? (i.e. we need to be able to add the Wi-Fi MAC address into the Pavlov Wi-Fi device portal)

I found a few other threads on Reddit of people who had trouble getting this Sonos speakers to connect to community Wi-Fi setups like this. No solution from what I can tell.

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Best answer by buzz 18 September 2023, 08:38

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8 replies

buzz

I suggest adding a Travel Router.

ratty

Suspected as much. By all means try an AP, wired to the wall jack, but the ‘authorities’ may detect and prohibit such an arrangement. A travel router, as suggested by @buzz, is likely to be more successful. Moreover it will set up a private subnet that no-one else on the ‘community WiFi’ would be able to interfere with.

ratty

The One’s wireless MAC is +1 with respect to its serial number (after removing the single-digit suffix obviously). Increment the last digit, remembering that it’s in hexadecimal.

This may not help of course. Sonos doesn’t support networks that require a sign-in, nor networks with client isolation.

Stanley_4
Userlevel 7
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If you like max volume Bachman Turner at 3 AM, by all means set your system so everyone in your complex can access it on the public WiFi.  :-)

Seriously, spend the few bucks on a travel router and skip the grief.

I
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I suggest adding a Travel Router.

Can they just add a TP Link access point wired into one of the wall jacks in the apartment? And then everyone comments to that AP instead of the community Wi-Fi?

I
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The One’s wireless MAC is +1 with respect to its serial number (after removing the single-digit suffix obviously). Increment the last digit, remembering that it’s in hexadecimal.

This may not help of course. Sonos doesn’t support networks that require a sign-in, nor networks with client isolation.

Okay, so the last digit pair for the hardware MAC is 80. So we’d instead use 81?

ratty

The One’s wireless MAC is +1 with respect to its serial number (after removing the single-digit suffix obviously). Increment the last digit, remembering that it’s in hexadecimal.

This may not help of course. Sonos doesn’t support networks that require a sign-in, nor networks with client isolation.

Okay, so the last digit pair for the hardware MAC is 80. So we’d instead use 81?

Correct

I
Badge

The One’s wireless MAC is +1 with respect to its serial number (after removing the single-digit suffix obviously). Increment the last digit, remembering that it’s in hexadecimal.

This may not help of course. Sonos doesn’t support networks that require a sign-in, nor networks with client isolation.

Okay, so the last digit pair for the hardware MAC is 80. So we’d instead use 81?

Correct

Yeah we tried that yesterday. No dice.

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