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I just had to reset my router, and now none of my Sonos products in my entire house are connected. In The Sonos App it asks me to update my network settings. I go through the prompts and click the first product that’s found (one of my Arcs). But it says it cannot connect as “there was a problem”.

 

The amount of times this happens is ridiculous for such an expensive product. I would say my system works flawlessly only about 25% of the time. I’ve had nothing but headaches!! Someone, please help to get my system up, and reliable for once and for all!

 

Thanks.

Are you able to hardwire one of the Arcs to your router? Even if its temporary to get things setup properly, then you can connect them wireless again.

I have found that having my main speakers, Playbar, Arc and Amp hardwired, I have not had any connection issues. But many have also had success with a totally wireless system. 

It is worth exploring what works best for you though.

I can try to hardwire a single speaker, yes… Although that is still frustrating because it’s one less speaker I have in use around the house… The router is in my basement electrical room.

I will try that and see if it works.

Only needs to be wired for a few minutes and then can go back to the normal spot.

Endless trouble with exactly the same issue. It eventually connects and works, but rarely use the app now and just rely on Spotify and Google home to connect to Sonos as they find my speakers within milliseconds. 

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