Hello
We moved homes and set up our Sonos system (Play 3 x 2 and Arc). When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so.
when I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 8-10 second delay where the “searching” icon spins and it says “unable to connect to sonos product.” Eventually if I wait long enough, it connects and is reasonably responsive again.
We have the Eero POE 6 system and have tried using a boost and hardwiring the Sonos to one of the Eero devices. Neither has helped.
I spent hours on the phone with Sonos and eventually talked to a level 3 support person who essentially said this is the fault of the mobile (apple) OS. I explained that no other app acts this way. In fact the Spotify app will connect to the Sonos system and doesn’t have this issue.
It really seems to be an issue with the Sonos mobile app. No issues trying to control it from a laptop Sonos app.
Any and all suggestions are welcome.