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It should be a very simple product - it just streams audio over WiFi. Yet after many years the initially very buggy software seems to get worse and worse.

Every time I change WiFi setup I go through a massive world of pain trying to set up the speakers. This time I simply can’t set them up. Lots of factory resets, lost of trying to upload latest software (9 times out of 10 doesn’t work and gives random error codes, despite following instructions), trying to join the WiFi (again lots of random error messages). The after 3 hours in a cycle of despair, I get one speak to work. The other takes another two hours of going around in circles. That one works - but the other is now no longer working. I go around the cycle again. Now nothing works, despite following all instructions carefully.

Anyway, key conclusion is that this is a company which has incredibly poor software management. The overall design must be incredibly poorly thought through and error prone. There can be zero testing. Why else would so many people be posting so many problems. This is probably the worst user experience of any product I have ever encountered. 

Was that a question?

How often do you change your wifi? 
 

Have you considered setting the wifi credentials for your new setup to match that of your current and working credentials, rather than reconfiguring your devices?

As a small update to illustrate the pain - the app is now stuck (for an hour+) with the message “Finalising connection”. Yet another bug - stuck in an infinite loop. 

Also, the whole concept of the SONOS speaker “owning” the streaming is daft and has zero advantages  but contributes to the many problems. Starting with the fact that you can only listen to streaming services supported by SONOS. - WTF?!. Why can’t I just stream ANY music to my speakers - like every other sensible system. Maybe the AirPlay experience is better, but the damage to my soul is too bad for me to ever consider SONOS again.

Do SONOS understand how damaging this software is to their brand. 

» Have you considered setting the wifi credentials for your new setup to match that of your current and working credentials, rather than reconfiguring your devices?

 

Two answers:

  • Yes, however my new router wants a password that is longer has numbers, upper, lower case, symbols and the lords prayer backwards. So I couldn’t use my old password.
  • Secondly - is the software so poor that this approach has to be recommended?

 

 Actually Sonos is the system that offers the most streaming service options.

Does it cause the same issue while being connected to the same wifi for a long period?

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