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Hi, I’m new to the community and would appreciate any help. I’ve been searching for an answer but haven’t found one yet. I have two Era 100 speakers that have worked perfectly for almost a year. Recently, they’ve started stopping in the middle of a song, regardless of the song or source. The Sonos app still shows that the music is playing, but there’s no sound from the speakers.

I’ve tried pausing, playing, and restarting the app, but none of these actions resolve the issue. The only way to restore sound is by saying, “Alexa, play…” which makes the speakers work again. After that, I can use the Sonos app to play music as usual. However, the problem returns after a day or two.

Has anyone experienced this issue or know how to fix it? Thank you in advance!

Try disabling and re-enabling the Alexa Skill for Sonos.

Hi AjTrek1, could you please explain why you think disabling and re-enabling the Alexa skill will solve this? I’m a little worry because when it stops, the only way to be able to have speaker give out sound again is by giving command through Alexa. The sono app will not giving out any sound on speaker even if it shows as play. I should have enough wifi capability so wifi should not be an issue. I’m worry without alexa, I will not even the get the sound again. Thanks so much.

As I said “try” disabling and re-enabling the Alexa skill for Sonos. Doing so is the same as rebooting a computer. It’s just a troubleshooting step that often times works. Think of it as a reset of the Alexa skill for Sonos as it seems you use Alexa to start music play. If that doesn’t fix the issue then it’s time to look at your network.

Thanks so much. I tried as you said so fingers crossed. Thanks again.

Thanks so much. I tried as you said so fingers crossed. Thanks again.

I hope it resolves the issue 🤞

It started a few days ago for me, I have a stereo pair of Era 100 also, sounds like the same issue, music stops in the middle of a song, App shows music playing, but no sound from speakers. The source could be anything from Apple to my own imported playlist, it doesn’t seem to matter. I find I have to power off/on both speakers to get them working again - very annoying. My firmware is up to date, the App is up to date. I haven’t tried a voice command, I will next time it happens. Any other suggestions from anyone would be welcome, don’t really want to have to reboot speakers constantly. 

Did you try the first suggestion to this topic?

If that didn’t get it try a fix that has worked for a lot of post-update or power-fail issues:

Power down all Sonos, reboot the router, reboot the controller device, power up the Sonos.

 

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