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Hi, I’m new to the community and would appreciate any help. I’ve been searching for an answer but haven’t found one yet. I have two Era 100 speakers that have worked perfectly for almost a year. Recently, they’ve started stopping in the middle of a song, regardless of the song or source. The Sonos app still shows that the music is playing, but there’s no sound from the speakers.

I’ve tried pausing, playing, and restarting the app, but none of these actions resolve the issue. The only way to restore sound is by saying, “Alexa, play…” which makes the speakers work again. After that, I can use the Sonos app to play music as usual. However, the problem returns after a day or two.

Has anyone experienced this issue or know how to fix it? Thank you in advance!

Try disabling and re-enabling the Alexa Skill for Sonos.

Hi AjTrek1, could you please explain why you think disabling and re-enabling the Alexa skill will solve this? I’m a little worry because when it stops, the only way to be able to have speaker give out sound again is by giving command through Alexa. The sono app will not giving out any sound on speaker even if it shows as play. I should have enough wifi capability so wifi should not be an issue. I’m worry without alexa, I will not even the get the sound again. Thanks so much.

As I said “try” disabling and re-enabling the Alexa skill for Sonos. Doing so is the same as rebooting a computer. It’s just a troubleshooting step that often times works. Think of it as a reset of the Alexa skill for Sonos as it seems you use Alexa to start music play. If that doesn’t fix the issue then it’s time to look at your network.

Thanks so much. I tried as you said so fingers crossed. Thanks again.

Thanks so much. I tried as you said so fingers crossed. Thanks again.

I hope it resolves the issue 🤞

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