Answered

Setting up Play 5 Gen 1 independently from S2 speakers

  • 28 October 2023
  • 3 replies
  • 210 views
K
Badge

Hello, hoping someone can help me as customer support is offline in Australia at the mo. I have a few Sonos speakers dotted around the house, all of them, bar one, are happily working on S2. My Play 5 Gen 1 can’t connect to it, so has been sitting like a brick for a while.

I understand there is no workaround for this, so decided to buy a turntable that I could plug directly into the Play 5 via the 3.5mm aux. I *thought* I’d be able to just download the S1 app and connect solely to the Play 5 for the purpose of playing records, but when plugging it in, it just flashes white.

I have tried resetting (holding the |> button while unplugging/re-plugging), and have tried connecting via ethernet to my router, and resetting again, but nothing - the lights on either end (router/speaker) don’t even register it.

How can I get my Play 5 working independently of the rest of the system? I was hoping it would be easy…

Thank you!

 

icon

Best answer by Ken_Griffiths 28 October 2023, 12:13

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Ken_Griffiths

Thanks @Ken_Griffiths , yeah that's how I've been trying to reset it, I've held the play button for a couple of mins and no change, assuming you don't need to hold it for a long period? I had it working before, but it was a couple of years ago now.

It maybe best to chat to Sonos Support (link below) - it’s probably faulty, but see what they suggest. 
https://support.sonos.com/s/contact

K
Badge

Thanks @Ken_Griffiths , yeah that's how I've been trying to reset it, I've held the play button for a couple of mins and no change, assuming you don't need to hold it for a long period? I had it working before, but it was a couple of years ago now.

Ken_Griffiths

It sounds like you haven’t quite got the factory reset procedure correct (or the device may be faulty). Anyhow this is what you need to be looking for…

  • First unplug the power cord from the outlet. You don't need to disconnect it from the actual device unless it's easier that way.
  • Next, press and hold the Play/Pause button whilst plugging the device back in and continue to hold that button until the light on the top of the device flashes amber and white.
  • Finally release the Play/Pause button and the light should glow green meaning that the device has been successfully reset. At this point, you can add or re-add the device to your S1 App.
Terms & ConditionsCookie settings