Setting up Play 1: stuck on "finalizing connection"

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I’m setting up a Play 1 on a brand new network using the Sonos 2 app. All of the steps seem to complete (chime, joining the temporary network, etc) then the “finalizing connection” screen appears with the bouncing dots. I’ve waited 20+ minutes and nothing has changed. Do I start over? what’s the hangup?

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schmidlt4Answer

Contributor I

Well, third times a charm. I (once again):

deleted the Sonos App
rebooted my phone
reset the Play 1 to factory settings (hold down play/pause and + volume at the same time while plugging in and holding the buttons until you get a flashing orange, then wait for the flashing green)
then added a new speaker to a new network.

This time it connected just fine (in way less than 20 minutes!)

S

schmidlt4AuthorAnswer

Contributor I

Well, third times a charm. I (once again):

deleted the Sonos App
rebooted my phone
reset the Play 1 to factory settings (hold down play/pause and + volume at the same time while plugging in and holding the buttons until you get a flashing orange, then wait for the flashing green)
then added a new speaker to a new network.

This time it connected just fine (in way less than 20 minutes!)

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