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Samsung S22 cannot find Sonos system, but Samsung tablet and Google Assistant can

  • 11 December 2023
  • 28 replies
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28 replies

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Thanks Ken

I'll try removing the ethernet cable from the Arc

Well, much to my surprise (😂😂😂) this made no difference whatsoever 

But at least nothing seem to broken

My thoughts are that it’s the Samsung S22 or something running on that device that’s blocking the connection. That’s where things seem to be pointing, in my humble opinion.

I would agree....but thanks for your help so far 👍

Back to square one 🤔

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Hi @Keithandrewowen 

Welcome to the Sonos Community!

If you’re still seeing this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I would presume that it has something to do with either the network topology, software on the S22, or the settings on your UniFi system - the team should be able to figure it out.

I hope this helps.

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Hi @Keithandrewowen 

Welcome to the Sonos Community!

If you’re still seeing this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I would presume that it has something to do with either the network topology, software on the S22, or the settings on your UniFi system - the team should be able to figure it out.

I hope this helps.

Thanks Corry