Hi,
we got a new router / network. I updated the sonos to connect to it, no issues. my wife an no longer access the sonos play 1 (paired).
tried everything, re install, re boot, connecting to sonos via app. nothing works.
help!
Answered
router change, wife can't access sonos
Best answer by Airgetlam
My guess would be that your wife’s phone has not yet been connected to the new Wi-Fi. Or, possibly, that you’ve set up a mesh network, and her phone is connected to a different subnet (think extender) than yours and the Sonos is.
Anytime you change a router, you should always power down every device, and then bring it back up, to flush out any old information each device might be hanging on to, as well.
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My guess would be that your wife’s phone has not yet been connected to the new Wi-Fi. Or, possibly, that you’ve set up a mesh network, and her phone is connected to a different subnet (think extender) than yours and the Sonos is.
Anytime you change a router, you should always power down every device, and then bring it back up, to flush out any old information each device might be hanging on to, as well.
Bruce
Problem solved.
I powered off the old router / network, problem immediately solved.
Thanks for the help.
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