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I had a system with six Fives set up and working perfectly. 

I moved house - using exactly the same wifi  system name and pw - and now, although the wifi sees all the speakers and AirPlay from my phone works fine, I have two problems with two different kinds of “registration”:

- the speakers are not discovered by the Sonos app when I do “add product”​​​​​​​​​​​​​​

-Sonos says they are not registered to my account

I’d like to be able to 1] use all the functions of the app and 2] rename the speakers to correspond with the rooms in the new house, etc.

My eero wifi recognizes the Fives’ device names (eg, Sonos-347E5CD53DA0) as well as the names I assigned (eg, Living Room).  But the Sonos app doesn’t even see them.   How can I add them to my (now empty) system?  How can I change their names?

Thank you in advance

Usually when you keep the SSID and passphrase this doesn't happen.

I'd try a reboot of the controller as a first step  remove and reinstall as a second. 

Next try, power down All Sonos, reboot the router and controller, power up the Sonos. 

Thank you!  I just did all that now.  No dice.  AirPlay still streams from my phone and eero still has every detail about each device but the Sonos app searches with no results.

Here’s the fix:

Delete the app

Factory reset all speakers

Reboot mesh wifi and modem

Re-install app

Set up entirely new system

Happy Thanksgiving to all

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