Registering Five

Question

I had a system with six Fives set up and working perfectly.

I moved house - using exactly the same wifi system name and pw - and now, although the wifi sees all the speakers and AirPlay from my phone works fine, I have two problems with two different kinds of “registration”:

- the speakers are not discovered by the Sonos app when I do “add product”

-Sonos says they are not registered to my account

I’d like to be able to 1] use all the functions of the app and 2] rename the speakers to correspond with the rooms in the new house, etc.

My eero wifi recognizes the Fives’ device names (eg, Sonos-347E5CD53DA0) as well as the names I assigned (eg, Living Room). But the Sonos app doesn’t even see them. How can I add them to my (now empty) system? How can I change their names?

Thank you in advance

SparksGlencoe · Accepted Answer

Here’s the fix:Delete the appFactory reset all speakersReboot mesh wifi and modemRe-install appSet up entirely new systemHappy Thanksgiving to all

Stanley_4 · Answer

Usually when you keep the SSID and passphrase this doesn't happen.

I'd try a reboot of the controller as a first step remove and reinstall as a second.

Next try, power down All Sonos, reboot the router and controller, power up the Sonos.

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