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Registering Five

  • November 26, 2024
  • 3 replies
  • 61 views
S

I had a system with six Fives set up and working perfectly. 

I moved house - using exactly the same wifi  system name and pw - and now, although the wifi sees all the speakers and AirPlay from my phone works fine, I have two problems with two different kinds of “registration”:

- the speakers are not discovered by the Sonos app when I do “add product”​​​​​​​​​​​​​​

-Sonos says they are not registered to my account

I’d like to be able to 1] use all the functions of the app and 2] rename the speakers to correspond with the rooms in the new house, etc.

My eero wifi recognizes the Fives’ device names (eg, Sonos-347E5CD53DA0) as well as the names I assigned (eg, Living Room).  But the Sonos app doesn’t even see them.   How can I add them to my (now empty) system?  How can I change their names?

Thank you in advance

Best answer by SparksGlencoe

Here’s the fix:

Delete the app

Factory reset all speakers

Reboot mesh wifi and modem

Re-install app

Set up entirely new system

Happy Thanksgiving to all

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3 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 26, 2024

Usually when you keep the SSID and passphrase this doesn't happen.

I'd try a reboot of the controller as a first step  remove and reinstall as a second. 

Next try, power down All Sonos, reboot the router and controller, power up the Sonos. 

S
  • SparksGlencoe
  • Author
  • Contributor I
  • November 26, 2024

Thank you!  I just did all that now.  No dice.  AirPlay still streams from my phone and eero still has every detail about each device but the Sonos app searches with no results.

S
  • SparksGlencoe
  • Author
  • Contributor I
  • Answer
  • November 28, 2024

Here’s the fix:

Delete the app

Factory reset all speakers

Reboot mesh wifi and modem

Re-install app

Set up entirely new system

Happy Thanksgiving to all

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